Please read these terms carefully before using our platform.
IMPORTANT: By accessing or placing an order on www.avenns.in, you unconditionally accept and agree to be bound by these Terms and Conditions. If you do not agree, please discontinue use of this website immediately.
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User", "Customer", "you") and Avenns India (a trading name of Indian Web Retailers, hereinafter referred to as "Avenns", "we", "us", or "our"), governing your access to and use of the website located at www.avenns.in (the "Platform") and any purchases made through it.
These Terms are in compliance with the applicable laws of India including, but not limited to, the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and any other applicable statutes, rules, regulations, and guidelines issued by the Government of India or any regulatory authority.
By using this Platform, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.
In these Terms, the following words shall have the respective meanings assigned to them:
Use of the Platform is available only to individuals who are at least 18 years of age or the age of majority in their state or territory in India, whichever is higher. By using this Platform, you represent and warrant that you meet this eligibility requirement.
While guest checkout is available, you may choose to register for a User Account. You agree to:
We reserve the right to suspend or permanently terminate accounts found to be in violation of these Terms, at our sole discretion, without prior notice.
Avenns makes every effort to ensure that product descriptions, images, and pricing displayed on the Platform are accurate and up-to-date. However, we do not warrant that product descriptions or other content on the Platform are error-free, accurate, complete, or current.
When you place an Order on the Platform, you make an offer to purchase the selected Products at the stated price. Your Order constitutes an offer to buy and shall be deemed accepted by Avenns only upon the dispatch of the Products, at which point a binding contract shall be formed between you and Avenns.
Order confirmation is sent via email or SMS to the contact information you provided. We reserve the right to refuse or cancel any Order for reasons including but not limited to:
In the event of an Order cancellation by Avenns after successful payment, a full refund shall be initiated to the original payment method within 5–7 business days.
All payments on the Platform are processed securely through Razorpay Software Private Limited, a Payment Aggregator licensed and regulated by the Reserve Bank of India (RBI). We accept the following payment methods:
By providing your payment information, you represent and warrant that you are authorised to use the designated payment method and authorise us to charge your payment method for the total amount of your Order.
Avenns does not store your complete card number, CVV, or banking credentials. All payment information is encrypted and processed directly by Razorpay in compliance with the Payment Card Industry Data Security Standard (PCI-DSS Level 1).
In the event of a payment failure, we recommend you check with your bank or payment provider. If an amount has been debited but the order was not confirmed, please contact our support team, and we will initiate a refund within 5–7 business days.
All prices on the Platform are inclusive of applicable Goods and Services Tax (GST) as mandated by the Government of India. Tax invoices shall be provided with each order, and the applicable GST rate shall be based on the HSN/SAC code of the Product category.
Avenns India holds a valid GST registration number and complies with the Goods and Services Tax Act, 2017. Buyers registered under GST may request their GSTIN to be included on the invoice at the time of ordering.
Avenns ships exclusively within the territory of India. International shipments are not available at this time. Delivery timelines are estimated and may vary based on the delivery location, courier partner, and external factors beyond our control.
Orders are typically processed and dispatched within 1–2 business days of successful payment unless a delay is communicated. A shipment tracking number will be shared via email/SMS once the order is dispatched.
Avenns shall not be liable for delivery delays caused by Force Majeure Events, transportation disruptions, natural calamities, or acts of any governmental authority. Risk of loss and title to Products passes to the Customer upon handover to the courier partner.
Cancellations: You may cancel your Order within 24 hours of placement, provided it has not already been dispatched. Post-dispatch cancellations are not accepted; you must instead initiate a return after receipt.
Returns: We offer a 7-day return window from the date of delivery for eligible products. To initiate a return, email us at support@avenns.in with your Order ID, reason for return, and photographs of the product. Products must be:
Refunds: Upon approval of a return request and receipt of the returned Product, refunds shall be processed to the original payment method within 5–7 business days. The actual credit reflection may depend on your bank or payment provider's processing timelines.
Damaged or Defective Products: If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery with photographic evidence. We will arrange for a replacement or a full refund at no additional cost to you.
Shipping charges incurred during the original delivery are non-refundable unless the return is due to our error (wrong product sent or product arrived damaged).
The Platform and all its content, including but not limited to the Avenns brand name, logo, product images, text, graphics, user interface design, software, and source code are the exclusive intellectual property of Avenns India and are protected under the Copyright Act, 1957, the Trade Marks Act, 1999, and all other applicable Indian and international intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, non-commercial purposes. You shall not:
When using the Platform, you agree not to engage in any of the following prohibited activities:
Violation of the above may result in immediate account suspension, legal action, and reporting to appropriate law enforcement authorities.
If you submit reviews, ratings, feedback, or other content on the Platform, you grant Avenns a non-exclusive, royalty-free, perpetual, irrevocable, and worldwide licence to use, reproduce, modify, and display such content for business, marketing, and Platform improvement purposes.
You represent that your submitted content is original, does not infringe on any third-party rights, and is not defamatory, obscene, or otherwise unlawful. We reserve the right to remove any content that violates these Terms or is otherwise objectionable, without notice.
THE PLATFORM AND ITS CONTENT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, AVENNS DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND UNINTERRUPTED OR ERROR-FREE SERVICE.
We do not warrant that:
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AVENNS, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, AND SUPPLIERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE PLATFORM OR PRODUCTS.
In any case, Avenns' total cumulative liability to you for any claims arising from or related to these Terms or the Platform shall not exceed the total amount paid by you for the specific Order giving rise to the claim in the preceding three (3) months.
Nothing in these Terms shall exclude or limit liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited under applicable Indian law.
You agree to indemnify, defend, and hold harmless Avenns India and its parent company, subsidiaries, affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable legal fees) arising out of or relating to:
These Terms and any disputes arising from or related to them shall be governed by and construed in accordance with the laws of the Republic of India, without regard to its conflict of law provisions.
Subject to the Dispute Resolution clause below, you agree to the exclusive jurisdiction of the competent courts located in Mumbai, Maharashtra, India for the resolution of any disputes arising from or related to these Terms or the Platform.
In the event of any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, the parties shall first attempt to resolve the matter through good-faith negotiation within 30 days of written notice of the dispute.
If the dispute cannot be resolved through negotiation, it shall be submitted to binding arbitration under the Arbitration and Conciliation Act, 1996 (as amended). The seat of arbitration shall be Mumbai, Maharashtra, and the language of proceedings shall be English. The arbitral award shall be final and binding on both parties.
Nothing in this clause shall prevent either party from seeking urgent interim or injunctive relief from a court of competent jurisdiction.
Your use of the Platform is also governed by our Privacy Policy, which is incorporated into these Terms by reference. We are committed to protecting your personal data in compliance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and the applicable data protection framework in India.
By using the Platform, you consent to the collection, processing, and use of your data as described in our Privacy Policy.
Avenns reserves the right to update, modify, or replace these Terms at any time at its sole discretion. We will notify users of material changes by posting the updated Terms on this page with a revised "Last Updated" date and, where appropriate, by email notification.
Your continued use of the Platform following the posting of any changes constitutes acceptance of those changes. It is your responsibility to review these Terms periodically. If you do not agree to the revised Terms, you must discontinue your use of the Platform immediately.
Severability: If any provision of these Terms is found by a competent court or arbitrator to be invalid, unlawful, or unenforceable, such provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions of these Terms shall continue in full force and effect.
Waiver: No failure or delay by Avenns to exercise any right or remedy under these Terms shall operate as a waiver of that right or remedy. A waiver of any breach shall not constitute a waiver of any subsequent breach of the same or any other provision.
Entire Agreement: These Terms, together with our Privacy Policy, Refund Policy, and Shipping Policy, constitute the entire agreement between you and Avenns with respect to your use of the Platform and supersede all prior agreements, understandings, or representations.
In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, our designated Grievance Officer is available to address your complaints and concerns:
Grievance Officer: Customer Relations Team
Company Name: Indian Web Retailers (Trading as Avenns India)
Email: support@avenns.in
Phone: +91 98765 43210
Operating Hours: Monday to Friday, 10:00 AM – 6:00 PM IST
Registered Address:
Level 4, Kamala Mills Compound,
Senapati Bapat Marg, Lower Parel,
Mumbai, Maharashtra 400013, India
Grievances shall be acknowledged within 48 working hours and resolved within 30 days of receipt, in accordance with applicable consumer protection laws.
If you are not satisfied with our resolution, you may escalate your complaint to the National Consumer Disputes Redressal Commission (NCDRC) or any other body of competent authority under Indian law.